Contact Support

We’re Here to Help You Move Forward

At Architecture in Motion (AIM), we believe great service goes beyond solutions — it’s about partnership. Whether you need technical assistance, clarity on pricing, or guidance in exploring our services, our dedicated support team is here to help.
Reach out through phone, email, or our support portal and experience AIM’s commitment to reliable & customer-focused support.

Together, let’s keep your business in motion.

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NEED ASSISTANCE?

AIM is Here to Support You!

At AIM, we’re dedicated to driving your business forward with expert support. Our Support Team is on standby to assist with:
  • Technical Support: Get solutions to any technical challenges.
  • Trial Assistance: Have questions about our trial services? We’ve got you covered.
  • Pricing & Licensing: Need clarity on our pricing or licensing options? We’re here to help.
  • Feature Requests: Share your ideas or requests for new features.
  • General Inquiries: For any other questions, feel free to reach out.
Connect with us today, and let’s take your business to the next level!
support you | architecture-in-motion | AIM

CONTACT SUPPORT

How to Contact AIM Support

Not an active AIM Support customer?
We can assist you.

Monday through Friday 9:00 am to 5:00 pm (EDT)

The AIM Support team can be reached during our business hours (except on US/Canadian national holidays)

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Phone

+1 (226) 770-8911

CALL SUPPORT >
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Email

support@iaim.ca

SEND AN EMAIL >
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Support Portal

Visit Support

GO TO SUPPORT PORTAL >
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Support Guide

How to work with AIM support

DOWNLOAD NOW

CONTACT SUPPORT

How to Contact AIM Support

Not an active AIM Support customer?
We can assist you.

Monday through Friday 9:00 am to 5:00 pm (EDT)

The AIM Support team can be reached during our business hours (except on US/Canadian national holidays)

Phone
Phone

+1 (226) 770-8911

CALL SUPPORT >
Email
Email

support@iaim.ca

SEND AN EMAIL >
Online Support
Support Portal

Visit Support

GO TO SUPPORT PORTAL >
User Manual
Support Guide

How to work with AIM support

DOWNLOAD NOW

Connect with us

AIM provides process-driven strategy and design as well as integration-driven orchestration and automation. We deliver the expertise to seamlessly integrate process transformation with automation development, making continuous process improvement measurable and a reality.
email | architecture-in-motion | AIM
hello@iaim.ca
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5255 Orbitor Dr #502 Mississauga, ON L4W 5M6, Canada.
4606 Cypress Creek Parkway, Houston, Texas 77069, USA
location | architecture-in-motion | AIM
5255 Orbitor Dr #502 Mississauga, ON L4W 5M6, Canada
Support center

How can we help?

How to reach us

Choose your channel.

Email support

Send us a detailed message and our team will respond within one business day.

hello@iaim.ca →

Phone

Speak directly with a support specialist during business hours.

Call us →

Support portal

Submit and track tickets through our dedicated client support portal.

Open portal →
Product support

Get help for a specific product.

Support hours

Support hours

The AIM Support team is available during business hours, Monday through Friday, 9:00 AM - 6:00 PM EST. Closed on US and Canadian national holidays.

  • Email response within 1 business day
  • Critical issues escalated within 4 hours
  • Managed services clients: 24/7 L1-L3 support
New customers

Not an active customer?

We can still help. Whether you are evaluating AIM products, need a consultation, or want to understand how our solutions fit your needs - reach out and we will connect you with the right team.

  • Pre-sales technical consultation
  • Product demonstrations and trials
  • Partnership and integration inquiries
Reach us directly

Still need help?

Email

Detailed inquiries and support tickets

hello@iaim.ca

Phone

Speak with a specialist during hours

Call support

Support portal

Submit and track tickets online

Open portal
Partnership mindset

Together, let's keep your business in motion.

Great service goes beyond solutions. It is about partnership - reliable, responsive, and built to last.